Terms & Conditions

  • Present your pre-purchased ticket together with your photo identification card or passport at the entrance to redeem your wristband.
  • If you purchase ticket through ticketcharge.com.my, please print your e-ticket and present at the entrance. Shall e-ticket(s) is not printed out, a service fee of RM5 will be charged for each printing of the e-ticket on behalf.
  • E-ticket is valid for one (1) redemption on any date. Duplicate use, sale or trade of an e-ticket is prohibited. If more than one copy is presented, the barcode scanner will be alerted and ONLY the first scan will be allowed entry. You will be denied entry and will need to purchase another ticket to enter.
  • To gain entry to and maintain on the event site every person must be in possession of a valid wristband
  • Every person aged 12 and under must be accompanied by a parent / guardian / responsible adult when presenting a pre purchased ticket or purchasing a ticket at Light Sensation ticket office or they may be refused entry
  • No cancellation or changes allowed once ticket sold.
  • No refund is allowed after a purchase is made.
  • Lost or damage ticket(s) will not be entertained.
  • The ticket is non-refundable, non-transferable and not exchangeable for cash.
  • The event will go on Rain or Shine and subject to change without notice, no refunds.
  • Strictly no Professional Video Recording & Photo Taking.
  • Outside food & drinks are not allowed.
  • Smoking is STRICTLY PROHIBITED within the premises of Light Sensation.
  • Items not allowed into the area must be returned to your vehicle or disposed of prior to admission.
  • NO – pets, glassware, sharp objects or other large accessory items are allowed.
  • It is agreed between Escaperoom Holdings Sdn Bhd and the ticket user that Escaperoom Holdings Sdn Bhd is not liable for any claims for injury or loss arising incident to presence during the event.
  • Escaperoom Holdings Sdn Bhd reserves the right to modify this policy to include any item that may impede the safety and enjoyment of others attending the event.
  • Escaperoom Holdings Sdn Bhd reserves the right to not issue wristband(s) if terms & conditions are not met.